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MIME-Version: 1.0
From: Sam Keovongsa <skeovongsa@yelp.com>
Date: Fri, 6 Feb 2026 14:14:13 -0500
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Message-ID: <CANyawdHHtLWbbVmeMuBPw23=Sk2=cw14rn_N4JTvukniSeO=nQ@mail.gmail.com>
Subject: How to respond to reviews on Yelp
To: norris@clearsoundatlanta.com
Content-Type: multipart/alternative; boundary="000000000000dfa259064a2c9842"

--000000000000dfa259064a2c9842
Content-Type: text/plain; charset="UTF-8"
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Hi Norris,


Thank you for your time today. Hopefully the information provided will help
you.



  I thought you might be interested in this *blog post*
<https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc8bc=
1acdfc07f37b20002f831592/d5301622880f754df10fe6d5e7f8fb5e/www.yelpblog.com/=
2018/05/dos-donts-responding-to-reviews-yelp?utm_source=3DYesware&utm_mediu=
m=3Demail&utm_campaign=3DLocal&utm_content=3D1023>
about
best practices for responding to reviews. I also recommend checking out how
you can get Yelp reviews without asking
<https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc8bc=
1acdfc07f37b20002f831592/69dbea830e252f72d63cf193ce8dfc3c/blog.yelp.com/bus=
inesses/how-to-get-yelp-reviews-without-asking/>
.


You can book time directly onto my calendar. Click here to schedule a
meeting with me.
<https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc8bc=
1acdfc07f37b20002f831592/1195d20ad26eb29bce874f0582374f5e/meet.yesware.com/=
me/skeovongsa/15min>
.



*Additional Resources: *

   - Yelp Case Studies
   <https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc=
8bc1acdfc07f37b20002f831592/839c2af4ea1c7f9edf8a5fb103543258/business.yelp.=
com/resources/success-stories/>

   - Yelp Survey
   <https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc=
8bc1acdfc07f37b20002f831592/5d06537d8c55b75c4fba16c2e7ddf8e3/business.yelp.=
com/resources/study-shows-high-intent-consumers-are-contacting-businesses-q=
uickly-on-yelp/>
   - Yelp Fast Facts
   <https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc=
8bc1acdfc07f37b20002f831592/ece770707152e5ce218b2c1825a28b41/www.yelp-press=
.com/company/fast-facts/default.aspx>




Please let me know if you have any questions and if the pages above helped
at all.



Thanks,




--=20
[image: Bio]
Sam Keovongsa (She/Her), Yelp Inc. [image: Yelp Burst Logo]
Account Executive
+16466047304 | Book a Meeting
<https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc8bc=
1acdfc07f37b20002f831592/fdeef8a561bdb086ce1acf39b6fa040c/meet.yesware.com/=
me/skeovongsa/15min>
| Yelp For Business Owners
<https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc8bc=
1acdfc07f37b20002f831592/c64b199da0d278322c676ff751249952/business.yelp.com=
/>
| Success Stories
<https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc8bc=
1acdfc07f37b20002f831592/839c2af4ea1c7f9edf8a5fb103543258/business.yelp.com=
/resources/success-stories/>
Please note: phone calls with Yelp may be monitored and recorded for
quality purposes
Yelp Inc., 350 Mission Street 10th Floor, San Francisco, CA 94105, U.S.A.
Click here
<https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc8bc=
1acdfc07f37b20002f831592/21f1e8c101f97061c7d5bc219d6016ed/yelp-sales.my.sal=
esforce-sites.com/emailSettings>
to unsubscribe

--000000000000dfa259064a2c9842
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<div dir=3D"ltr"><div><div><p style=3D"line-height:1.38;margin-top:0pt;marg=
in-bottom:0pt">
  <span style=3D"color:#000000;background-color:transparent;font-weight:400=
;font-variant:normal;text-decoration:none;vertical-align:baseline;white-spa=
ce:pre-wrap">Hi Norris,</span>
</p><p style=3D"line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span st=
yle=3D"color:#000000;background-color:transparent;font-weight:400;font-vari=
ant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wra=
p"><br></span></p><p style=3D"line-height:1.38;margin-top:0pt;margin-bottom=
:0pt"><span style=3D"color:#000000;background-color:transparent;font-weight=
:400;font-variant:normal;text-decoration:none;vertical-align:baseline;white=
-space:pre-wrap">Thank you for your time today. Hopefully the information p=
rovided will help you. </span></p><p style=3D"line-height:1.38;margin-top:0=
pt;margin-bottom:0pt"><span style=3D"color:#000000;background-color:transpa=
rent;font-weight:400;font-variant:normal;text-decoration:none;vertical-alig=
n:baseline;white-space:pre-wrap"><br></span></p><p style=3D"line-height:1.3=
8;margin-top:0pt;margin-bottom:0pt"><span style=3D"color:#000000;background=
-color:transparent;font-weight:400;font-variant:normal;text-decoration:none=
;vertical-align:baseline;white-space:pre-wrap"><br></span></p><div>=C2=A0<s=
pan style=3D"background-color:transparent;font-variant-numeric:normal;font-=
variant-east-asian:normal;font-variant-alternates:normal;color:rgb(0,0,0);v=
ertical-align:baseline"> I thought you might be interested in this</span> <=
a href=3D"https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619=
/c54bc8bc1acdfc07f37b20002f831592/d5301622880f754df10fe6d5e7f8fb5e/www.yelp=
blog.com/2018/05/dos-donts-responding-to-reviews-yelp?utm_source=3DYesware&=
amp;utm_medium=3Demail&amp;utm_campaign=3DLocal&amp;utm_content=3D1023" tab=
index=3D"-1" style=3D"text-decoration-line:none"> <u><span style=3D"backgro=
und-color:transparent;font-variant-numeric:normal;font-variant-east-asian:n=
ormal;font-variant-alternates:normal;vertical-align:baseline">blog post</sp=
an></u></a> <span style=3D"background-color:transparent;font-variant-numeri=
c:normal;font-variant-east-asian:normal;font-variant-alternates:normal;colo=
r:rgb(0,0,0);vertical-align:baseline">about best practices for responding t=
o reviews. </span>I also recommend checking out <a href=3D"https://t.yeswar=
e.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc8bc1acdfc07f37b20002=
f831592/69dbea830e252f72d63cf193ce8dfc3c/blog.yelp.com/businesses/how-to-ge=
t-yelp-reviews-without-asking/" tabindex=3D"-1">how you can get Yelp review=
s without asking</a>.</div><div><br></div><p style=3D"line-height:1.38;marg=
in-top:0pt;margin-bottom:0pt"><font color=3D"#000000"><span style=3D"white-=
space-collapse: preserve;"><br></span></font></p><p style=3D"line-height:1.=
38;margin-top:0pt;margin-bottom:0pt"><span style=3D"color:#000000;backgroun=
d-color:transparent;font-weight:400;font-variant:normal;text-decoration:non=
e;vertical-align:baseline;white-space:pre-wrap"> You can book time directly=
 onto my calendar. <a href=3D"https://t.yesware.com/tt/c15db55f7ebbd7c048b3=
5e41b13850cc8c435619/c54bc8bc1acdfc07f37b20002f831592/1195d20ad26eb29bce874=
f0582374f5e/meet.yesware.com/me/skeovongsa/15min">Click here to schedule a =
meeting with me.</a>.=C2=A0</span>
</p><p style=3D"line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span st=
yle=3D"color:#000000;background-color:transparent;font-weight:400;font-vari=
ant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wra=
p"><br></span></p><p style=3D"line-height:1.38;margin-top:0pt;margin-bottom=
:0pt"><span style=3D"color:#000000;background-color:transparent;font-weight=
:400;font-variant:normal;text-decoration:none;vertical-align:baseline;white=
-space:pre-wrap"><br></span></p><div><strong>Additional Resources:=C2=A0</s=
trong></div><ul><li style=3D"margin-left:15px"><a href=3D"https://t.yesware=
.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc8bc1acdfc07f37b20002f=
831592/839c2af4ea1c7f9edf8a5fb103543258/business.yelp.com/resources/success=
-stories/" target=3D"_blank"><span class=3D"gmail-il">Yelp</span>=C2=A0Case=
 Studies</a>=C2=A0</li><li style=3D"margin-left:15px"><a href=3D"https://t.=
yesware.com/tt/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc8bc1acdfc07f37=
b20002f831592/5d06537d8c55b75c4fba16c2e7ddf8e3/business.yelp.com/resources/=
study-shows-high-intent-consumers-are-contacting-businesses-quickly-on-yelp=
/" target=3D"_blank"><span class=3D"gmail-il">Yelp</span>=C2=A0Survey</a></=
li><li style=3D"margin-left:15px"><a href=3D"https://t.yesware.com/tt/c15db=
55f7ebbd7c048b35e41b13850cc8c435619/c54bc8bc1acdfc07f37b20002f831592/ece770=
707152e5ce218b2c1825a28b41/www.yelp-press.com/company/fast-facts/default.as=
px" target=3D"_blank"><span class=3D"gmail-il">Yelp</span>=C2=A0Fast Facts<=
/a>=C2=A0</li></ul><p style=3D"line-height:1.38;margin-top:0pt;margin-botto=
m:0pt">=C2=A0</p><p style=3D"line-height:1.38;margin-top:0pt;margin-bottom:=
0pt"><font color=3D"#000000"><span style=3D"white-space-collapse: preserve;=
">Please let me know if you have any questions and if the pages above helpe=
d at all. </span></font></p><p style=3D"line-height:1.38;margin-top:0pt;mar=
gin-bottom:0pt"><br class=3D"gmail-Apple-interchange-newline"></p><p style=
=3D"line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style=3D"color=
:#000000;background-color:transparent;font-weight:400;font-variant:normal;t=
ext-decoration:none;vertical-align:baseline;white-space:pre-wrap"><br></spa=
n></p><p style=3D"line-height:1.38;margin-top:0pt;margin-bottom:0pt">
  <span style=3D"color:#000000;background-color:transparent;font-weight:400=
;font-variant:normal;text-decoration:none;vertical-align:baseline;white-spa=
ce:pre-wrap">Thanks,</span>
</p><p style=3D"line-height:1.44;background-color:#ffffff;margin-top:0pt;ma=
rgin-bottom:0pt">=C2=A0</p></div><br clear=3D"all"></div><div><br></div><sp=
an class=3D"gmail_signature_prefix">-- </span><br><img src=3D"https://t.yes=
ware.com/t/c15db55f7ebbd7c048b35e41b13850cc8c435619/c54bc8bc1acdfc07f37b200=
02f831592/spacer.gif" style=3D"border:0; width:0; height:0; overflow:hidden=
;" width=3D"0" height=3D"0"><div dir=3D"ltr" class=3D"gmail_signature" data=
-smartmail=3D"gmail_signature"><table style=3D"width:400px;font-family:&#39=
;Verdana&#39;">
=09
   =20
        <tbody><tr>
        <td style=3D"width:70px;height:70px;margin:0;padding-right:10px;bor=
der-right:1px solid #b9b9b9" rowspan=3D"6">
            <img style=3D"width:70px;height:70px;border-radius:50%" src=3D"=
https://yelp-yssa.s3.us-west-2.amazonaws.com/user_photos/skeovongsa_headsho=
t" alt=3D"Bio">
        </td>
        </tr>
   =20

   =20
    <tr>
      <td style=3D"vertical-align:middle;padding-left:10px">
        <table style=3D"border-collapse:collapse;margin:0;padding:0">
			<tbody><tr>
				<td style=3D"font-size:12px;color:#000000;font-weight:bold">
					Sam Keovongsa (She/Her), Yelp Inc. <img style=3D"width:12px" src=3D"ht=
tps://d13863kgfi11ov.cloudfront.net/YSSA/burst_red_large.png" alt=3D"Yelp B=
urst Logo">
			  	</td>
			</tr>
			<tr>
				<td style=3D"font-size:12px;color:#000000;font-weight:bold">
					Account Executive
			  	</td>
			</tr>
		</tbody></table>
      </td>
    </tr>

   =20
	<tr>
      <td style=3D"padding-left:10px">
        <table style=3D"border-collapse:collapse;margin:0;padding:0">
          <tbody><tr>
            <td style=3D"margin:0;padding:0">
              <a href=3D"tel:+16466047304" style=3D"white-space:nowrap;font=
-size:10px;color:red" target=3D"_blank">+16466047304</a>
            </td>
            <td style=3D"margin:0;padding-left:2px;padding-right:2px">
				<span style=3D"font-size:10px;color:#b9b9b9">|</span>
            </td>
           =20
                <td style=3D"margin:0;padding:0">
                    <a href=3D"https://t.yesware.com/tt/c15db55f7ebbd7c048b=
35e41b13850cc8c435619/c54bc8bc1acdfc07f37b20002f831592/fdeef8a561bdb086ce1a=
cf39b6fa040c/meet.yesware.com/me/skeovongsa/15min" style=3D"white-space:now=
rap;font-size:10px;color:red" target=3D"_blank">Book a Meeting</a>
                </td>
                <td style=3D"margin:0;padding-left:2px;padding-right:2px">
                    <span style=3D"font-size:10px;color:#b9b9b9">|</span>
                </td>

           =20
            <td style=3D"margin:0;padding:0">
              <a href=3D"https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b=
13850cc8c435619/c54bc8bc1acdfc07f37b20002f831592/c64b199da0d278322c676ff751=
249952/business.yelp.com/" style=3D"white-space:nowrap;font-size:10px;color=
:red" target=3D"_blank">Yelp For Business Owners</a>
            </td>
            <td style=3D"margin:0;padding-left:2px;padding-right:2px">
              <span style=3D"font-size:10px;color:#b9b9b9">|</span>
            </td>
            <td style=3D"margin:0;padding:0">
              <a href=3D"https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b=
13850cc8c435619/c54bc8bc1acdfc07f37b20002f831592/839c2af4ea1c7f9edf8a5fb103=
543258/business.yelp.com/resources/success-stories/" style=3D"white-space:n=
owrap;font-size:10px;color:red" target=3D"_blank">Success Stories</a>
            </td>
          </tr>
        </tbody></table>
      </td>
    </tr>

   =20
    <tr>
        <td style=3D"white-space:nowrap;font-size:6px;color:dimgrey;line-he=
ight:0.5;padding-left:10px;padding-top:5px">
          Please note: phone calls with Yelp may be monitored and recorded =
for quality purposes
        </td>
    </tr>

   =20
    <tr>
      <td style=3D"font-size:6px;color:dimgrey;line-height:0.5;padding-left=
:10px">
        Yelp Inc., 350 Mission Street 10th Floor, San Francisco, CA 94105, =
U.S.A.
      </td>
    </tr>

   =20
    <tr>
        <td style=3D"font-size:6px;color:dimgrey;line-height:0.5;padding-le=
ft:10px">
          <a href=3D"https://t.yesware.com/tt/c15db55f7ebbd7c048b35e41b1385=
0cc8c435619/c54bc8bc1acdfc07f37b20002f831592/21f1e8c101f97061c7d5bc219d6016=
ed/yelp-sales.my.salesforce-sites.com/emailSettings" style=3D"color:dimgray=
" target=3D"_blank">Click here</a> to unsubscribe
        </td>
    </tr>
</tbody></table></div><font face=3D"yw-c15db55f7ebbd7c048b35e41b13850cc8c43=
5619-c54bc8bc1acdfc07f37b20002f831592-12959323-tolcum-eyJXaG9JZCI6IjAwMzQwM=
DAwMDFISGlWS0FBMSIsIldoYXRJZCI6IjAwMTQwMDAwMDBWc2ZpdkFBQiJ9" style=3D"displ=
ay:none"></font></div>

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